1. General

The  following  terms and conditions  apply to all orders placed  by the customer (hereinafter  referred to as ”you”) with By  Leclair S.L., B88183280 hereinafter  referred to as “By Leclair”, “us” or  ”we”, at the By Leclair website, mobile  website. By using byleclair.com and/or placing  an order, you agree to be bound by the terms and   conditions set out herein (the ”Terms”). Please make sure  you have read and understood the Terms before placing your  order. Only persons 18 years or older, who are not under guardianship,  and are not acting in a the capacity of a company can place an order.   The inclusion of any products or services on www.byleclair.com at a particular  time does not imply or warrant that these products or services will be available  at any time. We reserve the right to discontinue any product at any time. We reserve  the right to amend these Terms from time to time without prior notice to you. The version  of the Terms that will apply to your order will be those on www.byleclair.com at the time you  place your order. By Leclair, S.L. wants to provide the best possible online experience. To make this   possible we need to ensure that our services run like a clockwork. You understand and agree not to (i)  post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively  impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs,  interferes or inhibits any other user from using or enjoying the www.byleclair.com site, or which impacts the security   of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or  mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site  or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any  user who violates this provision or any other provision in these terms and conditions. 2. Prices and delivery charges The  prices displayed at byleclair.com. has included IVA. The cost for each delivery method is 0€ in Union European. 3. Ordering/conclusion  of the contract The ordering options available to you are via www.byleclair.com or email customercare@byleclair.com. Once you have placed  your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil  your order, we will let you know at the earliest opportunity. If we have already received payment. For such order, we will attempt to refund the  applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, a By Leclair S.L. representative  will contact you to settle the refund.

2. Prices  and delivery  charges

The  prices  displayed  at byleclair.com.  has included IVA.    The cost for each delivery  method is 0€ in Union European.

3. Ordering/conclusion  of the contract

The  ordering  options available  to you are via www.byleclair.com  or email customercare@byleclair.com.      Once you have placed your order, if you  have supplied us with your email address, you  will receive an email confirmation. If for any  reason we are unable to fulfil your order, we will  let you know at the earliest opportunity. If we have  already received payment. For such order, we will attempt  to refund the applicable amount using the same method used to   make the payment. If for any reason, alternative arrangements are  necessary, a By Leclair S.L. representative will contact you to settle  the refund.

4. Delivery

By  Leclair,  S.L. exercises  the utmost diligence  in accepting and processing  orders and will endeavour to  deliver your order to an address  in your country, in accordance with   your selected delivery option. By Leclair  S.L. endeavours to dispatch orders in the fastest  possible time and in the order in which they are  placed. We aim to deliver within 2 to 3 days following   confirmation of an order unless otherwise agreed. Please allow  for an extra 1-­‐2 working days for deliveries. Though we aim  to deliver within the communicated time frame, delivery may take  longer due to unexpected events. In the unlikely event, the delivery   time exceeds 30 days, you may cancel your order. Before you place your  order, you will be informed of the expected delivery details. Once you have  placed your order, if you have supplied us with your email address, you will  receive an email confirmation with your expected delivery details. You will find  the full Delivery Policy at www.byleclair.com. If your order does not arrive by the  scheduled date, please contact By Leclair S.L. Customer Service via email customercare@byleclair.com.

5. Withdrawal  of Order

You  may cancel  or return your  order from the date  you place the order until  30 days after receipt of the  ordered items. If you have been  charged for the items, you will receive  a refund which will include By Leclair S.L.  standard delivery costs. Should you choose to  keep certain items and only partially cancel your  order, the delivery cost will not be refunded. You  will find the full Return Policy at www.byleclair.com.

6. Returns By Leclair S.L.

guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns and Refund Policy.

7. Payment methods

You can enter your payment information at the time of placing the order using a valid credit or debit card, for this, we have 2 options:

  1. Payment Vía Ceca, secure card payment, you will be redirected to the bank’s website. (Visa, Mastercard)
  2. Payment through the Stripe platform. (American Express, Visa, Mastercard).


When paying by PayPal, By Leclair S.L. reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. By Leclair S.L. reserves the right to deny any purchase.

8. Our  Liability

By Leclair S.L.  is not responsible  for indirect losses which  are a side effect of the main   loss or damage, for example loss of  profits or loss of opportunity; or for  failure to deliver the goods or to meet  any of our other obligations under these Terms  where such failure is due to an event that is  beyond our reasonable control, which includes but is  not limited to fire, flood, storm, riot, civil disturbance,  war, nuclear accident and terrorist activity. Our maximum liability  to you for any loss or damage arising in connection with your order  on www.byleclair.com shall be limited to the total price of your order.

If you have a problem with a product that you have purchased from By Leclair S.L. online, and were not able to settle the complaint with By Leclair S.L., then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr .

9. Colours and measurements

We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. An item’s measurements given on www.byleclair.com are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.

10. Guarantee

If there are defects in the goods you have purchased, By Leclair S.L. abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.

11. Assignment By Leclair S.L.

Reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods

12. Severance

If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.

13.Ownership of rights

All intellectual property rights, such as trademarks and copyrights at byleclair.com remain with By Leclair S.L. and its subsidiaries or licensors. Any use of hm.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of By Leclair S.L.

14.Company Information

By Leclair S.L.

Registered office: Marqués del Riscal 11,

4th floor – Office 3,

28010- Madrid

Registered number: B88183280

Email: info@byleclair.com

Phone: +34 917 004 787

Your Cart