TERMS & CONDITIONS
The following terms and conditions apply to all orders placed by the customer (hereinafter referred to as ”you”) with By Leclair S.L., B88183280 hereinafter referred to as “By Leclair”, “us” or ”we”, at the By Leclair website, mobile website. By using byleclair.com and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order. Only persons 18 years or older, who are not under guardianship, and are not acting in a the capacity of a company can place an order. The inclusion of any products or services on www.byleclair.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on www.byleclair.com at the time you place your order. By Leclair, S.L. wants to provide the best possible online experience. To make this possible we need to ensure that our services run like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the www.byleclair.com site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these terms and conditions. 2. Prices and delivery charges The prices displayed at byleclair.com. has included IVA. The cost for each delivery method is 0€ in Union European. 3. Ordering/conclusion of the contract The ordering options available to you are via www.byleclair.com or email firstname.lastname@example.org. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment. For such order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, a By Leclair S.L. representative will contact you to settle the refund.
2. Prices and delivery charges
The prices displayed at byleclair.com. has included IVA. The cost for each delivery method is 0€ in Union European.
3. Ordering/conclusion of the contract
The ordering options available to you are via www.byleclair.com or email email@example.com. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. If for any reason we are unable to fulfil your order, we will let you know at the earliest opportunity. If we have already received payment. For such order, we will attempt to refund the applicable amount using the same method used to make the payment. If for any reason, alternative arrangements are necessary, a By Leclair S.L. representative will contact you to settle the refund.
By Leclair, S.L. exercises the utmost diligence in accepting and processing orders and will endeavour to deliver your order to an address in your country, in accordance with your selected delivery option. By Leclair S.L. endeavours to dispatch orders in the fastest possible time and in the order in which they are placed. We aim to deliver within 2 to 3 days following confirmation of an order unless otherwise agreed. Please allow for an extra 1-‐2 working days for deliveries. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event, the delivery time exceeds 30 days, you may cancel your order. Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. You will find the full Delivery Policy at www.byleclair.com. If your order does not arrive by the scheduled date, please contact By Leclair S.L. Customer Service via email firstname.lastname@example.org.
5. Withdrawal of Order
You may cancel or return your order from the date you place the order until 30 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include By Leclair S.L. standard delivery costs. Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. You will find the full Return Policy at www.byleclair.com.
6. Returns By Leclair S.L.
guarantees a full refund of the returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact. All our parcels contain a pre-printed return form for you to use if you decide to return any items. You will find more detailed information regarding our return process on the delivery note and in our Returns and Refund Policy.
7. Payment methods
You can enter your payment information at the time of placing the order using a valid credit or debit card, for this, we have 2 options:
- Payment Vía Ceca, secure card payment, you will be redirected to the bank’s website. (Visa, Mastercard)
- Payment through the Stripe platform. (American Express, Visa, Mastercard).
When paying by PayPal, By Leclair S.L. reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be reserved on your PayPal account but will not be debited until the goods are dispatched from the warehouse. By Leclair S.L. reserves the right to deny any purchase.
8. Our Liability
By Leclair S.L. is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity. Our maximum liability to you for any loss or damage arising in connection with your order on www.byleclair.com shall be limited to the total price of your order.
If you have a problem with a product that you have purchased from By Leclair S.L. online, and were not able to settle the complaint with By Leclair S.L., then you can submit your complaint to the EU’s online dispute resolution platform (the “ODR platform”). The ODR platform offers consumers and traders within the EU with the possibility to try and reach an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer’s complaint. The ODR platform is available here: http://ec.europa.eu/odr .
9. Colours and measurements
We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. An item’s measurements given on www.byleclair.com are only approximate values to give you a better understanding of the model or fit of that specific item, and not a definite guarantee of the actual measurements of the item you receive. The final measurements of an item may vary depending on the material used in its production.
If there are defects in the goods you have purchased, By Leclair S.L. abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by returning the goods to us without delay by using the provided pre-printed return form.
11. Assignment By Leclair S.L.
Reserves the right to assign or pledge to third parties any claim(s) for payment including any payment instalments which have arisen in connection with the delivery of goods
If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.
13.Ownership of rights
All intellectual property rights, such as trademarks and copyrights at byleclair.com remain with By Leclair S.L. and its subsidiaries or licensors. Any use of hm.com or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of By Leclair S.L.
By Leclair S.L.
Registered office: Marqués del Riscal 11,
4th floor – Office 3,
Registered number: B88183280
Phone: +34 917 004 787